Terms and conditions

Customers terms and conditions:

Purchases made on flowerstonepal are subject to following terms and conditions.


  • Products are listed with the text and photo descriptions that are best of our knowledge
  • Flowers are delivered carefully in fresh and clean condition
  • We are happy to answer any pre-order questions you may have
  • Orders are delivered by flowerstonepal.com's delivery crew inside Kathmandu valley and in some cities outside Kathmandu


Delivery fees and time:

  • Customers can choose a preferred delivery date on checkout page while placing orders. Orders are delivered on the date selected by customer 99.9% of the time. However, should there be any chance of delayed delivery (e.g. because of natural disaster, calamities, city lockdown, political strikes) customers are notified in advance and we seek for your approval if later delivery is fine.
  • There will be minimal delivery fee based on delivery urgency and location.



  • Payment can be made through one of the online payment options - debit/credit card or money transfer.


Returns, Exchange & Refund:

  • For any reason, if products we deliver are not satisfactory - we will arrange a re-delivery earliest possible. Damaged products are exchanged at earliest opportunity. There will not additional cost for doing so.
  • If you'd like to cancel an existing order, there will be a 5% cancellation fee (this is to cover the fees charged to us by our payment processor)


Guarantee/ Warranty:

  • We assure that we will deliver fresh flowers. 
  • If any products that we sell come with manufacturer's warranty that will also apply here.


Product unavailability:

  • If an ordered product is unavailable for any reason, customers can either exchange with another product, cancel the order or wait until stock becomes available again.


Gift options:

  • Gift wrapping is available to make your order look even more lovely.

Privacy policy:

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.